General Terms and Conditions of Sale

Preliminary provisions
TN GLOBAL (hereinafter referred to as “the Company”) sells infant and children’s clothing, miscellaneous goods, supplies, and food produced in France and Europe to Korea.
We have established a system for remote selling through the sites we operate to most effectively meet our customers' needs.

Article 1 - Scope of application
These Standard Terms of Sale apply to all sales of goods sold by us executed remotely by you, a natural person (as defined by law and case law) residing in Korea acting as a customer (as defined by law and case law), by placing an order with us through (i) our Customer Relations Department (the “Customer Relations Department”) or (ii) our website with the domain name “www.marron-glace-paris.com” (the “Website”), whereby you, a natural person (as defined by law and case law) residing in Korea, acting as a customer, request that the order be delivered to you or to a third party of your choice, residing in the above territory and acting as a customer as well (as defined by law and case law). All sales of goods sold by us executed through our Customer Relations Department and/or the Website are subject to these Standard Terms to which you have agreed. These Terms may be changed or updated. Orders placed by you are subject to the Terms in effect on the date of the relevant order.

Article 2 - Information about us
TN GLOBAL SASU is a company with its registered office at 11 rue des bergers Paris, France, telephone number 0983262971, email address contact@marron-glace-paris.com, VAT number FR76848747564.

Article 3 - Information on products and limitations of liability
3.1 Information about the products we sell (category, company name, definition, reproduction of the product, detailed description of characteristics/features/composition, etc.) provided for remote sales in accordance with relevant laws and regulations through this website or the customer service department.
We take great care to provide the most accurate information possible when posting information and descriptions of various products online and in relation to the data provided through our customer service department and website, and we try to update said information, descriptions and data regularly. Nevertheless, we are not responsible for any non-critical errors that may occur. Likewise, although photographs and other reproductions of the products have been made to represent the products on the website as accurately as possible within the technical scope possible and in accordance with the highest market standards, such photographs and other reproductions may contain non-critical errors. The customer acknowledges and accepts this. In any case, if the products provided do not correspond to the description, we will correct such errors in accordance with the provisions of Articles 13 and 14.

3.2 More generally, we are not responsible for:
- Any interruption or delay due to maintenance or technical issues, force majeure, third parties or any circumstances beyond our control, as announced by the Customer Care Department or on the website.
- If the customer or we are unable to contact the customer service department or temporarily cannot access the website due to facts or actions beyond our control, such as computer failure, telephone or internet outage, or failure affecting hardware or software required to receive the said internet network.

Article 4 - Conditions for ordering goods
4.1 To place an order through the Customer Service Department or the Website, the Customer must be of legal age, reside in Korea, have legal capacity, and hold a credit card as defined in Article 9 of these Terms and Conditions. Orders requested in Korean will be accepted only when available based on stock availability. To this end, the Customer will be provided with the following information through the Customer Service Department or the Website information page when placing an order.
- Whether the product is in stock
- Or, if the product is temporarily out of stock, whether the product can be delivered within a certain period of time after pre-order.
If, despite our efforts, we are no longer able to provide the ordered product, we will notify you as soon as possible by appropriate means (telephone or email).

4.2 The Customer shall ensure that all information provided to the Company through the Customer Care Department or through this website is in compliance with these Standard Terms and Conditions of Sale and is complete, accurate and up-to-date. In the event of a breach of this, the Company reserves the right to cancel the Order and the corresponding payment in a simple manner.
When you place an order, we collect the following personal information: your identity information, user ID and password chosen by you on this website, as well as your email address, phone number, address of your residence, shipping address, payment method, etc. This information is only necessary to process your order and may be passed on to our contractual counterparties involved in the order fulfillment process (e.g. financial institutions acting as intermediaries for payment of your order).
Subject to applicable law, you have the right to access your personal information and, where appropriate, to correct, amend or delete it.
To exercise these rights, the customer may send an email to contact@marron-glace-paris.com.

4.3 We reserve the right to refuse to accept any unusual order that exceeds the quantity of products authorized by the laws relating to retail sales. We also reserve the right to refuse to accept any order (i) from a customer with an unresolved dispute regarding payment for a previous order; or (ii) any order that does not comply with these Standard Terms and Conditions of Sale.
If we become aware that an order does not comply with these Standard Terms and Conditions of Sale (e.g. incorrect delivery address or order exceeding the maximum order limit), we will notify you directly on this website or by email. If you do not contact us within 2 days of receiving the notification, we reserve the right to cancel the order and the corresponding payment in full and simply to correct any incorrect information items or information in your order that is inconsistent with these Standard Terms and Conditions of Sale.

Article 5 - Internet ordering through the website
Orders placed through this website must strictly adhere to the procedures outlined below. Compliance with the procedures is confirmed by a screen that displays the sequential steps that the customer must complete to confirm the order.

5.1 Step 1: Customer selects the product he or she wants to purchase
On the website, the customer selects the products and quantities he wants to order, registers and confirms them (in which case we check the availability of these products). These products are added to the customer's "cart".

5.2 Step 2: Check selected products
Customers may freely change their "Cart" containing selected products online, delete initially selected products, change the order quantity, or add products by clicking on the corresponding elements in the "Cart" at will. The prices of selected products will be automatically displayed in the "Cart" as defined in Article 8 below.

5.3 Step 3: Confirm selected products and confirm order
After customers select all the products they want, they must verify their identity to check the contents of their "Cart".
- If you have an account on the website: Authenticate with your email address (user ID) and password.
- If you do not have an account on the website: Purchases will be processed using your email address.
Customers should also ensure that:
- Delivery address for ordered products. The address must be the address of the third-party recipient's residence in Korea, or, if not, the address of the company where the recipient works, located in the same area.
- Shipping method (overseas direct delivery). Shipping costs are borne by the customer based on the quantity and weight of the ordered products.
- Selected payment method.
Once all of the above information has been accurately recorded and verified, the prices and shipping costs (if applicable) for the selected products as defined in Article 8 will be automatically displayed.
Customers must enter their credit card number in accordance with Article 8 below and then click the payment button.
Once your card issuer has approved the payment, your "cart" will be forwarded directly to our order preparation department, and you will see your order number displayed on your screen.
This order is binding on the customer from the moment we receive the "Cart" correctly filled out and confirmed on the order registration page screen.

5.4 Step 4: Confirmation of receipt of your order

We will confirm receipt of your order by sending an email to the email address provided by you. By placing an order, you are deemed to have formally consented to our use of email to confirm your order.
This confirmation email will contain all the information you have provided and will also state any issues or conditions related to your order (such as availability of the ordered product, delivery time or payment method chosen). This confirmation email will provide you with an order number assigned by the company to you.

5.5 Step 5: Product Delivery
When we deliver the ordered products to the delivery address selected by the customer, we will send the customer an email regarding delivery and payment processing in accordance with Article 8.

Article 6 - Proof of Order
In general, we and the customer expressly agree that any email exchanged between the parties will be valid, especially if it relates to the date and nature of the order, such as the automated registration system used by the customer service department or on this website. In addition, we will retain information about orders for three (3) or five (5) years, depending on the case.
If you wish to receive such information, you may request information by sending an email to contact@marron-glace-paris.com for the above purposes.
Nonetheless, if you order from this website, we recommend that you retain copies (in the form of computer records and/or paper printouts) of various information related to your order.

Article 7 - Product Price
The product prices indicated by the Customer Service Department or displayed on the website are based on Euros (EUR) and include all applicable taxes such as customs duties and value-added tax, but do not include shipping costs.
The price is the price at the time of order.
If there is a shipping cost, it will be notified as follows: (i) automatically displayed on the Website when the Customer confirms the shipping method selected as set out in Section 5.3 and also notified by email when the Customer confirms the order.
Upon delivery, the customer will receive a confirmation of payment amount and shipping charges for each product.

Article 8 - Payment Methods
Purchases made by the Customer shall be paid for by credit card or other means accepted by the Company. In this regard, the Customer shall pay by credit card held by the Customer personally, that is, a credit card that bears the Customer's identity (first and last name).
When making an online payment on this website, you will be connected to a secure server (128 bit) that is certified by a certificate authority and operates in SSL mode. The customer fills out the online payment form and provides his/her credit card number.
By providing your credit card number on this website, you are conducting a transaction in compliance with secure banking standards; you unconditionally and pre-consent that the Company can complete such secure transaction. Accordingly, you authorize your bank to charge your account for registrations or statements sent by the Company, even if the cardholder's signature is not present. Any charges to your account will always be authorized only for the product(s) purchased.
Then, after confirming that the customer's order is in compliance with these standard sales terms and conditions and confirming the availability of the product(s), the customer's credit card will be charged when the company ships the product(s). If it is proven impossible to charge the amount to be paid by the customer for any reason (such as objection or rejection by the card issuing center), the company will not register the order or cancel it.

Article 9 - Delivery
Items can only be shipped to the following locations:
- Customer's residence
- Or, the delivery address specified by the customer at the time of ordering, in the case of a third-party recipient selected by the customer, it must be the address of the company where the recipient works and is located in the same area as the third-party's residence. Delivery to hotels or PO boxes is not possible.
Once payment for the ordered product has been successfully recorded, the product will be delivered to the delivery address specified by the customer. To this end, the customer must provide us with an accurate delivery address.
The delivery period for ordered products is as follows:
- Within the date or period we have informed the customer of. At the latest, within 30 days from the order date.
- Or, if the product is temporarily out of stock, (i) the customer management department notified the customer via email and messenger at the time of ordering and the customer agreed, and (ii) the product was added to the “shopping cart” and the customer was notified before the order was placed and within the period agreed to by the customer.
We deliver ordered products via direct overseas delivery.

Article 10 - Reservation of ownership
The ownership of the goods remains with us until the full price of the goods, including principal and interest, is paid. Payment is completed after the price of the goods is deposited. In the event of non-payment in full or in part, we may formally claim compensation for the goods provided to the customer.

Article 11 - Intellectual Property Rights
This website, including the web pages, images, word sources and databases that make up this website, remains the exclusive property of the company that created this website and posted it online, and the customer is granted the right to use this website. Accordingly, the customer may not distribute or reproduce all or part of this website in any form. Our products and trademarks, and all trademarks whether figurative or not, and all other trademarks, illustrations, images, designs, models and logos that appear on our products or accessories or packaging sold remotely, whether or not applied for, are our exclusive property and reserved to us.
Any reproduction, downloading, modification or use of all or part of the above trademarks, illustrations, images and logos, designs and models in any medium without our express prior written consent is strictly prohibited.
This also applies when combined with other trademarks, marks or logos or any distinctive marks that generally constitute the logo of this website. Likewise, the following acts are strictly prohibited without the express prior written consent of the Company:
- Creating links to pages or components of this website;
- Any improper use of the license to use this website or in particular any of its components (products presented, descriptions, prices, information, software, graphics, images, texts, photos, tools, etc.) for sales purposes or other direct or indirect commercial use purposes.

Article 12 - Right of withdrawal and right to return goods
The customer has the right to withdraw and may exercise this right within 7 days of receiving the product without proof of such decision, as follows:
- We will confirm your cancellation of purchase via inquiry or email through the Contact Us page on this website or through KakaoTalk channel.

Cancellation of purchase is possible within 48 hours from the date of receipt of the product without the need to prove the legitimacy of the cancellation decision. However, if the purchase is cancelled due to a simple change of mind, the customer is responsible for the cancellation cost. The cancellation cost is the shipping cost for returning the product to TN GLOBAL and all customs clearance costs imposed by French customs.
Customers must return delivered items using the methods below.
- Returns are processed by following the multi-step procedures presented on our website or by following the instructions provided by our customer service department.
- If the above method is not possible, the customer may return the product at his own expense using a method of his own choice. The customer is advised to keep a proof of return, assuming that the product will be returned via registered mail or another delivery method that can specify a specific date.
In any case, the customer must return the delivered product by complying with the conditions below.
- Within 7 days from the date of exercising the right of withdrawal.
- The original packaging (or at least packaging that provides an equal level of protection for the goods during transport) must be used, the goods must be unused and in perfect resellable condition, together with all accompanying documentation (instructions, warranty, certificate of authenticity, etc.) and all accessories and proof of delivery.
Refunds for returned items will be credited to your bank account within 14 days from the date we receive the item. Custom-made items, modified and altered items, or items that are damaged or used, incomplete or dirty may not be eligible for refund or exchange.

Article 13 - Conformity and quality assurance
Customers should check that the delivered product matches the product they ordered. If the delivered product is different from the product they ordered, the customer can take the following actions:
- Please notify us as soon as possible of any differences between the delivered goods and your order, either through the “Return Request” section of the website or by email to contact@marron-glace-paris.com.
- Return the item in its original packaging (or at least packaging that provides the same level of protection during the return shipment). The item must be unused and in perfect resellable condition, and must be accompanied by all accompanying documentation (instructions, warranty, certificate of authenticity, etc.) along with any accessories and proof of delivery.
- To ensure that we can process your returned items efficiently, we will process your return through a multi-step process outlined on our website.
- You must return the product delivered using the delivery company and method designated by us.

Article 14 - Force Majeure
In the event of a natural disaster or force majeure event that prohibits our performance under case law, the Company's obligations will be suspended in whole or in part. In the event of a natural disaster or force majeure event, we will notify the Customer within seven (7) days of its occurrence.
If our performance of our obligations continues to be suspended for more than fifteen (15) days, the Customer has the opportunity to cancel the order. In this case, the Company will reimburse the Customer as soon as possible by canceling the payment authorization of the Customer's card.

Article 15 - Non-waiver
The fact that the Company does not perform any of the provisions set out in these Standard Terms and Conditions of Sale at any time shall not be construed as a waiver of the possibility of performing them in whole or in part at a later date.

Article 16 - Validation of Standard Terms and Conditions of Sale
If any provision of these Standard Terms and Conditions of Sale is found to be invalid in whole or in part, the other provisions and other rights and obligations under these Standard Terms and Conditions of Sale shall remain unchanged and continue to apply.

Article 17 - Disputes - Related Laws
These Standard Terms and Conditions of Sale are governed by French law, except in the event of any mandatory provisions to the contrary pursuant to Regulation No. 593/2008 of 17 June 2008 (Rome I) on the law applicable to contractual obligations. In the event of any dispute arising in connection with the application and/or interpretation of these Standard Terms and Conditions of Sale, the Customer may either resort to contractual arbitration or choose another alternative dispute resolution method. Such so-called consumer conflicts or disputes may be amicably resolved through arbitration by the Paris Centre for Mediation and Arbitration (CMAP). A Customer wishing to submit a dispute to arbitration may (i) complete the form available on the CMAP website (www.cmap.fr) under the tab “you are: a consumer”, (ii) send the request together with the receipt notice by regular or registered mail to CMAP Médiation Consommation, 39 avenue Franklin D. Roosevelt, 75008 Paris, or (iii) send it by e-mail to consommation@cmap.fr. Regardless of how you file a CMAP arbitration request, your request must include your mailing, email and telephone contact information, TN GLOBAL’s full name and address, and a brief description of the facts and evidence that support the dispute you are initially seeking to resolve with TN GLOBAL to ensure prompt processing.
The client is free to accept or reject such arbitration, and even if arbitration proceeds, both parties can accept or reject the resolution proposed by the arbitrator.
In the event that an amicable solution or mediation is not achieved, any litigation regarding any dispute that may arise from these Standard Terms and Conditions of Sale shall be brought to the competent courts in accordance with the French Code of Civil Procedure and the French Consumer Code.