privacy policy

We take special care in handling, maintaining confidentiality and security of your personal information . We do our best to provide you with personalized service while respecting your privacy and personal choices .

 The purpose of this Privacy Policy is to provide you with clear, concise and complete information about the processing of your personal data, whether provided by you or collected through the Marronglasse Paris website or through any contact channels, and about the transfer to third parties of your personal data , as well as your rights and choices regarding the protection of your personal data in accordance with applicable regulations .

Personal information collected

 'Personal Information' means any information that can identify you directly ( e.g. your name ) or indirectly ( e.g. using a unique customer number ) .

The personal information we collect depends on the point of contact at which you interact with us and the purposes of that interaction as set out in this policy , and is limited to what is relevant and appropriate to that interaction . Website visitors can browse our products , information and offers without logging in, and this also applies to their activities in stores and on social media , unless you choose to interact with us through a point of contact as described below .

• If you create an account and log in

• When you purchase from our site

• If you subscribe to one of our programs or services:

• If you send us a letter via our customer contact form

In addition, our collection of personal data is limited to the use of " cookies " ( Visitors ) by website visitors, subject to the conditions and preferences specifically defined in the Cookie Policy . For the sake of transparency and clarity, our Cookie Management Policy is separate from this general policy . The Cookie Management Policy can be found below .

First , for customers who sign up for a program or service, we need to collect certain relevant information . The information we collect is related to that transaction as well as our business relationship with you . For example , if you purchase a product from this website, we need to collect information to process your order , track your shipment, process invoices , and respond to your inquiries . For customers who sign up for a program or service, we typically collect contact information , your preferred method of contact, and information to recommend products or services that may be of interest to you . We can centralize your personal information in one place, which helps us manage your customer relationships and manage your choices and preferences . Finally, if you subscribe to our newsletter, we collect your email address .

Depending on the information you provide or share with us, personal information may include :

• Identity and contact information : first name , last name , postal address , email address , phone number

• interest

• Purchase history ( your order details , shipping tracking records and invoices , purchase quantities and types, etc. )

• Requests through our customer service or promotional services

• Preferences regarding size and style

• Satisfaction and opinions about programs , services , and products

• Information regarding undesirable effects that you may report to us

When you make a purchase, your payment is processed through a secure payment platform and we have additional controls in place to ensure the security of your purchase and to prevent fraud, such as encrypting your contact details . Therefore, your banking information is not accessible from our website servers .

We encourage you to update your personal information regularly , and you can do so either directly on the Site or by notifying us in writing using the 'Contact Us' section .

Entrustment of personal information processing tasks

In order to improve our services, we entrust our customers' personal information to external parties for processing , and we stipulate in accordance with relevant laws that personal information be safely managed when entering into an entrustment contract .

Currently , our personal information processing trustees and their duties are as follows .

fiduciary	Consignment work content	Information provided
Shopify Payments	Payment Services	Personal information related to payment
ACI Express	Product logistics/warehouse work and courier delivery agency	Personal information related to delivery of parcels

 

How we collect or obtain personal information

As part of our customer relationship, we may collect personal information through the following contact points :

• Your experience browsing this website

• Customer Relations through Public Relations Services

• Contact Customer Service

• Forms filled out by customers

• Third- party data providers with whom customers share information

• A satisfaction survey or questionnaire that customers responded to

We identify the personal information we collect for essential purposes by marking each personal information collection form with an asterisk like ' (*) ' . If you do not complete these required fields , we will not be able to respond to your request or provide the services you have requested . The remaining information is optional and is used to better understand you and improve our communications and services . Although not required, we encourage you to complete these fields to ensure the best experience .

 

Purpose of using personal information

We need to use your personal information for purposes defined by the nature of our customer relationship . Therefore, depending on the circumstances in which we collect your personal information, it may be used for one or more of the following purposes :

• Order Management

• Managing personalized content and communications ( digital or non-digital )

• Manage customer profiles

• Customer Loyalty Program Management

• Managing customer requests

• Manage events where customers register / participate

• Manage our website

• Managing and improving our products and services , image and reputation

• Transaction management ( online payment security , fraud prevention , payment-related accident / bad debt prevention )

• For analytics and personalization purposes : If you have given your explicit consent ( where required ), we use your personal data to send you personalized communications ( newsletters , offers , invitations , surveys ) , to analyze your preferences and tendencies , and to predict which products or services you may need based on your consumer profile . Depending on your contact preferences and your consumer profile ( where you have approved ) , we may provide you with personalized communications via email , post , SMS, phone, etc.

We ensure that we have a legal basis to process your data for the purposes for which it is collected, depending on the context in which it is collected .

• Explicit consent ( e.g. to manage your browsing through cookies under the terms defined in our Cookie Policy for the purpose of managing personalized offers or, where applicable, to establish a consumer profile).

• To fulfill a contract ( e.g. to access your customer account , process and follow up on an order )

• When processing of personal data is required by legal obligations ( e.g. , when retaining purchase invoices to prevent fraud )

• Our legitimate interests ( e.g. improving our products and services , defending our own positions and protecting our operational tools )

 

Retention period of personal information

We retain personal information only for as long as necessary for the purposes for which it is held . Personal information is generally stored in our databases as set out in the table below . 

• Data subject : Customers using this website

• Duration : 5 years from the date of first purchase

• Special Note : The first 5 years applies if your status is 'Active' . The second 5 years applies if your status becomes 'Inactive' . If your status is still 'Inactive' after the second 5- year period, your customer profile will be deleted . Your status will become 'Active' if you interact with TN GLOBAL , such as making a purchase or updating your profile .

• Data Subject : Customer Service ( i.e. , consultation for service support , complaint handling or information provision )

• Duration : For the duration of the request management period or by default up to one year

When we no longer need to use your personal information, we will delete it from our systems and our registration information or anonymize it so that it is no longer identifiable and retain it for archival purposes , including to comply with our legal and / or regulatory obligations, including to manage claims and litigation, and / or to respond to requests from authorities who are authorized to make such requests .

 

Who can access your personal information?

Personal information is accessed for the purpose of providing relevant services upon request of the person concerned . We grant access to personal information only to duly authorized individuals when necessary for the aforementioned purposes .

 We do not disclose your personal information to third parties for commercial purposes .

 We will only pass on your information to the following parties if necessary and, if possible, in a format that does not allow direct identification :

• Third party suppliers whom we trust ( only if they act as a subcontractor on our behalf and in accordance with our instructions )

For example , we outsource certain services to third parties, such as product delivery providers , payment service providers , transaction security providers for fraud prevention , event operations support providers , IT service providers , digital communication and public relations agencies , customer service support providers , and qualitative survey support providers regarding our products , programs and services .

• Third parties, including TN GLOBAL, to understand your preferences and consumption trends for our products and services in order to improve visibility , accessibility and performance.

• Third party partners who assist us in managing our trusted orders In particular , we entrust certain services to third parties, such as product delivery companies , payment service providers , and transaction security providers for fraud prevention .

Please note that these partners may act as data controllers and in this case , they will have their own privacy policies in place . Some examples are listed below .

• ACI Express Order & Delivery ( Delivery ), Post Office Courier Delivery ( Delivery ), Other Management Service Providers

• Ecommerce Management – ​​Shopify, and other service providers that manage your customers’ online shopping experience.

• Payment and Transaction Security - Shopify Payments ( payment service provider ), other payment service providers , authentication and banking providers

• Third parties who want to understand your interests so that they can build similar audiences and target audiences that match your profile . In relation to this processing of personal data, we are not the data controller in relation to audience building and you are not the subject of audience building and your personal data is only used to build a profile similar to you .

• In the event of a change in management rights, status or company name, or for legal reasons or to a third party with your prior consent

You may also choose to disclose personal information to our partners , advertisers and affiliates by following links to their websites , which may have their own privacy policies .

We may also use your social media connection data . In this case , you will share your profile information with us . The personal information shared will depend on your settings on the social network platform . These social networks have their own privacy policies .

 

How we protect your privacy and confidentiality

We take all necessary precautions to ensure the confidentiality and security of personal information and to prevent distortion , damage , destruction and unauthorized access to personal information by third parties .

We require our partners and group companies to maintain a similar level of protection for your personal information as we do . The security measures we implement are evaluated and updated to reflect new threats and challenges and new legal requirements in the countries where we operate .

service Terms and Conditions

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